Turning Discouragement into Encouragement
12/1/2015 3:00:00 PM UTC
- 12/1/2015 4:30:00 PM UTC
Greater Omaha Chamber of Commerce, Omaha, Nebraska, 68102
In this module, you will be able to explore the variety of causes of complaints, identify ways to neutralize negative attitudes, and follow a process that deals with both the emotional and rational elements of complaints. You will create approaches to maintain a positive attitude yourself, even when dealing with difficult people and difficult issues.
Complaints don’t have to be negative experiences all the time. You will work together to create win-win relationships with customers. You will examine root causes of the complaints you receive and create ways to reduce or eliminate them. Finally, you will discover that effectively resolving complaints is actually a way to reduce stress, build relationships, and improve customer loyalty and retention.